Frequently Asked Questions
Find answers to common questions about our products and services
What is your return policy?
We offer a 30-day return policy on all items in their original, unused condition with tags attached. Items must be returned in their original packaging. Please see our Shipping & Returns page for complete details.
How long does shipping take?
Standard shipping takes 5-7 business days, while express shipping takes 2-3 business days. Orders are processed within 1-2 business days. Free shipping is available on orders over $50.
Do you ship internationally?
Yes, we currently ship to the United States, Canada, United Kingdom, Australia, and New Zealand. International shipping rates and delivery times vary by destination. Customers are responsible for any customs duties or taxes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and other payment methods displayed on our checkout page. Payment must be received before we can process and ship your order.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on our carrier's website.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at hello@minimalstore.com with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel your order. Once an order has been processed and shipped, we cannot cancel it, but you can return it according to our return policy.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping services. However, all items are packaged securely and arrive in our minimalist packaging that makes a great presentation.
How do I care for my products?
Care instructions vary by product. Please refer to the product description for specific care instructions. Generally, we recommend gentle cleaning methods appropriate for the material.
Do you have a physical store?
Currently, we are an online-only retailer. However, we may open physical locations in the future. Please sign up for our newsletter to stay updated.
How can I contact customer service?
You can contact us through our contact form on the Contact page, or email us directly at hello@minimalstore.com. We typically respond within 24-48 hours during business days.
Do you offer discounts or promotions?
Yes, we occasionally offer promotions and discounts. Sign up for our newsletter to receive exclusive offers and be the first to know about new products and sales.